ELEGASEA
The corridor opens.
The Partner Covenant.
A published agreement between Elegasea and every partner in our network.
COVENANT · REVISED APRIL 2026
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PREAMBLE
An obligation, not a contract.
Elegasea’s obligation to the partner is the partner’s obligation to their client. Our work is only as trustworthy as the network that referred the work to us in the first place.
This document codifies that obligation. It is published so that every partner, and every partner’s client, can read it without asking. It is revised openly, with every change dated. The partnership is a record, not a handshake.
THE COVENANT
Six clauses. No exceptions.
01
RESPONSE SLA
Two hours, not four.
Partner-referred clients receive a 2-hour concierge response, versus the 4-hour standard window. The clock starts at first contact, not at triage.
02
NAMED OPERATOR
A person, not a queue.
Every partner-referred client receives a named concierge from first contact, not a routing queue. The operator is disclosed, documented, and reachable.
03
PERMANENT ATTRIBUTION
Once attributed, always attributed.
Once a client is attributed to a partner, that attribution persists across all future transactions. No exceptions. No timeouts. No silent re-routing after a quiet quarter.
04
NO POACHING
The partner is the relationship.
Elegasea will never contact a partner's client for unrelated business without the partner's explicit written approval. The client's door is the partner's to open, or to keep closed.
05
REFUND-IF-FAILED
Our bar, our cost.
If a partner's client rates the concierge experience below 8 of 10, the partner's membership fee for that quarter is refunded, and the lead attribution is surrendered to the partner.
06
ESCALATION LINE
Direct line to the founder.
Every partner has a direct number to the founder's office for client-service emergencies, day or night. No receptionist. No voicemail tree. A person answers.
EXECUTED
“Executed on behalf of Elegasea by the founder’s office.”
Revised April 2026. Prior versions preserved in the partner archive.
Early access. Exclusive updates.