ELEGASEA
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PRIVACY · POLICY
How we handle your data.
Last reviewed: 2026-05-02. We collect what we need to serve you and nothing more.
SECTION · 01
What we collect.
- Inquiry dataName, email, optional company, optional phone, message body, referring URL.
- Account data (members and partners)Legal name, jurisdiction, billing address, professional credentials, identity verification documents.
- Concierge interaction logsChat transcripts, asset views, room views — tied to your member or partner account.
- What we do not collectLocation data, device fingerprints, advertising identifiers, biometric data.
SECTION · 02
How we use it.
- Operate the networkRoute inquiries, deliver concierge service, fulfill bookings.
- CommunicateRespond to inquiries, send transactional updates, share rare market intelligence (opt-in).
- Improve serviceAggregated analytics on which features partners and members use.
- Legal complianceKYC for member-tier accounts in regulated jurisdictions.
SECTION · 03
How we protect it.
- US-East AWS isolated tenancy. EU residency available on request.
- TLS in transit. AES-256 at rest. Row-level security on all member and partner data.
- Audit log on every read and write of personal data. Logs retained 90 days.
- No third-party data brokers. No advertising networks. We do not sell or rent data.
SECTION · 04
Your rights.
- AccessRequest a copy of your data via corporate@elegasea.com (subject: Privacy — Data Access).
- CorrectionUpdate any field directly via your account or via concierge.
- DeletionFull account and data deletion within 30 days of request. GDPR Article 17 and CCPA equivalents honored.
- PortabilityExportable JSON of your records on request.
- Marketing opt-outEvery transactional email includes an unsubscribe link.
SECTION · 06
Retention.
- Inquiry data24 months from last touch.
- Member and partner dataLifetime of membership + 7 years after termination (legal and tax retention).
- Concierge logs5 years.
- Backups90 days rolling.
SECTION · 07
Contact.
- Emailcorporate@elegasea.com (subject: Privacy)
- MailingProvided on request.
- Response time14 business days for access, correction, and deletion requests.
This is a plain-language summary of our actual practices. The complete privacy policy is available on request via corporate@elegasea.com.